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ServiceNow CTA Exam Syllabus Topics:
| Topic |
Details |
| Topic 1 |
- Flipped Classroom: In this section, the exam focuses on Learning Facilitators and describes the flipped classroom model implemented in the CTA program. Candidates will first engage in self-paced learning before attending weekly virtual sessions. During these sessions, they will collaborate on case studies and present their findings, enhancing their technical skills and group collaboration through practical application.
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| Topic 2 |
- Capstone Assessment: This section is aimed at Certification Candidates and highlights the importance of the Capstone Assessment in the CTA program. Candidates will apply their knowledge to real-world scenarios through a comprehensive exam that includes both performance-based assessments and knowledge exams. Completing this assessment is essential for earning the CTA Certification.
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| Topic 3 |
- Cohort Model: This section measures the skills of ServiceNow Technical Architects and covers the cohort-based learning approach utilized in the CTA program. Candidates will engage in peer-to-peer learning, allowing for the exchange of ideas and the development of professional relationships. The cohort model emphasizes building a network among students, which can be beneficial during and after the program.
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| Topic 4 |
- Maintaining Your Certification: Targeted at Certified Technical Architects, this section covers the CTA certification requirements. Candidates must participate in a professional alumni program and complete an annual maintenance exam to ensure their skills remain current. This ongoing education and networking opportunity is crucial for professional growth within the ServiceNow ecosystem.
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Pass Guaranteed Quiz High Hit-Rate CTA - ServiceNow Certified Technical Architect (CTA) New Dumps Sheet
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ServiceNow Certified Technical Architect (CTA) Sample Questions (Q48-Q53):
NEW QUESTION # 48
What should be included in the go-live planning to handle and manage potential risks?
- A. A schedule for user training and support sessions.
- B. A list of key performance metrics to track the performance.
- C. A back-out plan and mitigation plan for unforeseen circumstances.
- D. A detailed communication plan for all stakeholders.
Answer: C
Explanation:
To effectively manage risks during a go-live, it's essential to have a back-out plan and mitigation plan for unforeseen circumstances. This includes:
Back-out Plan: A detailed procedure for reverting to the previous system or version if the go-live encounters critical issues.
Mitigation Plans: Prepared responses for anticipated risks (e.g., data migration errors, performance issues, user resistance). These plans outline steps to address these risks if they occur.
Risk Assessment: A thorough risk assessment should be conducted before the go-live to identify potential risks and their likelihood.
Why not the other options?
A: A list of key performance metrics to track the performance: While performance monitoring is important, it's not the primary element for managing risks.
C: A detailed communication plan for all stakeholders: Communication is crucial, but it's a separate component of the go-live plan.
D: A schedule for user training and support sessions: User training and support are important but not directly related to risk management.
NEW QUESTION # 49
Under technical governance policies, what does environmental management in ServiceNow primarily define?
- A. User access policies
- B. Application customization
- C. Instance structure
- D. Data ownership
Answer: C
Explanation:
In the context of ServiceNow technical governance, environmental management primarily focuses on defining the instance structure. This includes:
Instance Segmentation: Determining how many instances are needed (e.g., separate instances for development, test, and production) and how they relate to each other.
Instance Upgrades: Establishing policies and procedures for managing instance upgrades, including scheduling, testing, and communication.
Instance Maintenance: Defining guidelines for ongoing maintenance activities, such as patching, backups, and performance monitoring.
Why not the other options?
B: Data ownership: Data ownership is typically addressed within data governance policies, not specifically environmental management.
C: User access policies: User access policies are part of security governance and are handled through roles, permissions, and access control lists.
D: Application customization: Application customization is governed by development and configuration standards, not directly by environmental management.
NEW QUESTION # 50
What is the primary purpose of having a go-live plan?
- A. To record root causes for problems arising out of the transition.
- B. To establish a backup system for data recovery.
- C. To facilitate a seamless and smooth transition process.
- D. To conduct a comprehensive review of all project documents.
Answer: C
Explanation:
The primary purpose of a go-live plan is to facilitate a seamless and smooth transition process when deploying new software or changes to a production environment. It acts as a roadmap for the go-live event, outlining the steps involved, roles and responsibilities, and timelines.
A go-live plan typically includes:
Pre-Go-Live Activities: Data migration, system checks, communication to users.
Go-Live Activities: Deployment steps, rollback procedures, monitoring.
Post-Go-Live Activities: Support procedures, user training, issue resolution.
Why not the other options?
B: To record root causes for problems arising out of the transition: While problem resolution isimportant, it's not the primary purpose of the go-live plan.
C: To establish a backup system for data recovery: Backups are essential, but they are a separate consideration from the go-live plan.
D: To conduct a comprehensive review of all project documents: This review should happen earlier in the project lifecycle.
NEW QUESTION # 51
When advising on release and instance management, what should be considered as key governance factors?
Choose 3 answers
- A. Release performance and instance usage analytics
- B. Day-to-day instance performance metrics
- C. Platform scope and deployed applications
- D. Operating model and development approach
- E. Number and purpose of instance environments
Answer: C,D,E
Explanation:
Key governance factors for release and instance management include:
B: Operating model and development approach: Define the organization's approach to development (e.g., Agile, Waterfall), release cycles, and how different teams collaborate on the platform.
C: Platform scope and deployed applications: Clearly define the scope of the ServiceNow platform within the organization and the applications that will be deployed. This helps with planning and resource allocation.
E: Number and purpose of instance environments: Establish a clear instance strategy, including the number of instances (dev, test, prod, etc.), their purpose, and how they are used to support development and deployment processes.
Why not the other options?
A: Release performance and instance usage analytics: While these are important for monitoring and optimization, they are not primary governance factors.
D: Day-to-day instance performance metrics: These are operational metrics, not directly related to governance decisions.
NEW QUESTION # 52
What does the ServiceNow Security Center's daily compliance score indicate in ServiceNow?
- A. The security compliance percentage of the ServiceNow instance.
- B. The number of phishing emails resolved in the last 24 hours.
- C. Percentage of vulnerabilities remediated in the last 24 hours.
- D. The number of security incidents created in the last 24 hours.
Answer: A
Explanation:
The ServiceNow Security Center's daily compliance score represents the security compliance percentage of the ServiceNow instance. It provides an overall measure of how well your instance adheres to defined security policies and best practices.
The score is calculated based on various factors, including:
Vulnerability Management: The number of identified vulnerabilities and their severity.
Configuration Compliance: How well the instance configuration aligns with security standards.
User Access Controls: The effectiveness of user access management and authentication.
Security Incident Management: The handling and resolution of security incidents.
NEW QUESTION # 53
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