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Salesforce Salesforce-Certified-Administrator PDF Questions Exam Preparation and Study Guide

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Salesforce Certified Administrator Sample Questions (Q14-Q19):

NEW QUESTION # 14
Cloud Kicks has a Customer success agent going on leave and needs to change ownership on multiple cases.
Which two users are able to fulfill this request?
Choose 2 answers

A. A user with the System Administrator profile.
B. A user with manager role above the agent.
C. A user with the Manage Cases Permission
D. A user with ReadPermission on account.

Answer: A,B

Explanation:
Explanation
A user with manager role above the agent can change ownership on multiple cases thatare owned by the agent or by users below the agent in the role hierarchy. A user with the System Administrator profile can change ownership on any case, regardless of the owner or role hierarchy. References:
https://help.salesforce.com/s/articleView?id=sf.case_change_owner.htm&type=5https://help.salesforce.com/s/art

NEW QUESTION # 15
Which two actions should an administrator perform with Case escalation rules?
Choose 2 answers

A. Change the Case Priority.
B. Send email notifications.
C. Re-open the Case.
D. Re-assign the Case.

Answer: B,D

Explanation:
Explanation
Case escalation rules are used to escalate cases that have not been resolved within a certain time frame by changing the case owner, sending email notifications, or triggering workflow actions. You can use these actions to alert the appropriate users or groups when a case needs urgent attention or escalation. References:
https://help.salesforce.com/s/articleView?id=sf.customize_caseesc.htm&type=5

NEW QUESTION # 16
An administrator wants to create a form in Salesforce for users to fill out when they lose a client.
Which automation tool supports creating a wizard to accomplish this goal?

A. Flow Builder
B. Outbound Message
C. Approval Process
D. Process Builder

Answer: A

Explanation:
Explanation
Flow Builder supports creating a wizard that can collect user input and perform actions.
References: https://help.salesforce.com/s/articleView?id=sf.flow_builder_overview.htm&type=5

NEW QUESTION # 17
Once an opportunity reaches the negotiation stage at cloud kicks, The Amount fields becomes required for sales users. Sales managers need to be able to move opportunities inti this stage without knowing the amount.
How should the administrator require this field during the negotiation stage for sales users but allow their managers to make changes?

A. Create to formula field to fill in the field for managers.
B. Make the field required for all users.
C. Configure a validation rule to meet the criteria.
D. Assign the administrator profile to the managers.

Answer: C

NEW QUESTION # 18
The administrator are Cloud Kicks created a new field for tracking returns on their new cloud shoe. A user has submitted case to the administrator indication that the new field is unavailable.
Which two steps should an administrator do to troubleshoot this issue?
Choose 2 answers

A. Update the organization wide default for the object.
B. Ensure that the page layout for the user's profile has been updated.
C. Review the field level security of the field for the user profile
D. Run the setup audit trail for the organization.

Answer: B,C

NEW QUESTION # 19
......

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Glen Hunt Glen Hunt

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